We operate with complete transparency. Because engineering and automation work requires dedicated time and technical allocation, our refund guidelines are defined below.
If you cancel a project within 48 hours of initial advance payment and before discovery wireframes or sprint development have commenced, we will refund your deposit minus a 10% administrative and payment processing fee.
Once UI/UX design or code implementation has commenced, deposit payments are non-refundable as they directly compensate for developer hours worked. If a project is discontinued mid-way, you will receive all completed source files and assets corresponding to the work completed to date.
Monthly management retainers (SEO / GEO retainers, server maintenance, AI chatbot hosting) may be canceled at any time with a 15-day notice before the next billing cycle. No partial refunds are issued for mid-month cancellations.
Payments made directly to third-party vendors (such as Meta ad spend, domain registries, hosting servers, or OpenAI API credits) are subject to the respective provider's refund terms and are strictly non-refundable by ScaleUp Web.