Terms of service.

All projects are governed by an agreed written proposal or Scope of Work (SOW). Any features, integrations, or pages requested outside the agreed SOW will be scoped separately with transparent pricing.

Standard projects require a 50% advance deposit to initiate design and development sprints. The remaining 50% balance is due upon successful staging review, testing, and before production domain DNS handover. Monthly retainer services (chatbot maintenance, ad management) are billed in advance on the 1st of each calendar month.

Every fixed-price project includes up to two (2) rounds of formal design and functional revisions. Revisions must align with the original project scope.

Upon settlement of all contracted fees, 100% ownership of the custom code, design assets, and database configurations transfers to the client. ScaleUp Web retains the right to display non-confidential project visuals and metrics in our portfolio and case studies.

All custom builds include 1 to 3 months of complimentary warranty support against technical bugs and errors present in the original deliverables.